Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the ddrgaming website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name*

Addresses*

Email address

Phone number

Credit/Debit Card Information*

(* required fields)

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please send us an email at sales@ddrgaming.com

International Orders

DDRgaming.com DOES NOT TAKE INTERNATIONAL CREDIT CARDS. ALL ORDERS PLACED WITH INTERNATIONAL CREDIT CARDS OR WITHOUT VERIFIABLE ADDRESSES WILL BE CANCELLED. Please, use credit cards with verifiable billing address.

Different Billing address and Shipping address

If you place an order with shipping address different from billing address of the credit card used, your order will be cancelled unless preauthorized by DDRgaming customer care representative.

Shipping

Orders received before 9 AM PST on a business day will be shipped the same day; orders received after 9 AM PST on a business day will be shipped the following business day.

To CANCEL or CHANGE your order, please contact us by PHONE at (626) 571-5103 before the order is processed. To do this, simply contact us at (626) 571-5103 before 9:30 AM PST and provide your order number as reference. We DO NOT cancel or modify orders via EMAIL OR INSTANT MESSAGING due to potential miscommunication errors.

DDRgaming.com offers shipping services from the US Postal Service, UPS or FedEx. UPS or FedEx shipping services including: Home/Ground, 3-Day Select, 2-Day Air, Standard Overnight (1-Day), and 2 Canadian methods. UPS or FedEx guarantees their delivery times for 3-Day Select, 2-Day and Standard Overnight services.

Shipping to Alaska, Hawaii & Puerto Rico include UPS/FedEx Ground, UPS/FedEx 2-Day, UPS/FedEx Standard Overnight. Orders must be prepaid by credit card at time of shipping.

Most orders are processed within 24 hours of the placement during normal business hours. Orders placed during weekend or Holidays will be processed on the following business day. An order confirmation email will be automatically sent to the buyer after an order is placed at www.DDRgaming.com. Also, the buyer will be provided with tracking information, which can be tracked at www.usps.com, www.fedex.com or www.ups.com, where applicable. There is no UPS or FedEx deliveries or pick ups on weekends and on holidays.

NOTE: There is currently a shipping weight limit of 150 lbs per shipment by UPS and FedEx.  If your shopping cart contains multiple large items, i.e. several pieces of metal dance pads, the Shopping Cart page will not allow you to go through the Checkout process.  In order to complete the Checkout process, you will be required to separate your items to multiple orders. Should you have questions or require assistance in placing an order, please contact us at (626) 571-5103.

Damages during Transit

Orders damaged in transit by either weather conditions or rough handling are the customer's responsibility! Be sure to inspect the package when the product is delivered. If you need to file a claim for damaged goods with UPS or FedEx, be sure that you note the damage on the bill before you sign for the product.

All damage claims must be notified within 14 days from delivery date. DDRgaming.com will not be held responsible for any damage claims if customers fail to notify DDRgaming.com within the 14 days window. Our customer service phone number is 626-571-5103.

UPS and FedEx require the recipient to keep the original carton box in the event of a damage pickup or an on-site inspection on the damaged item.  If you did not retain the original carton box, we WILL NOT be able to process a damage claim for you.

Changes to Shipping Addresses

We will make the necessary changes to your order if the order had not been processed and shipped by UPS or FedEx.  Simply call us at (626) 571-5103 and provide your order number as reference.  We will not be able to make same day address changes if you contact us by fax or by email. Please note that our daily cut-off time is 9:00 AM PST on a business day. Orders received on weekends, holidays, and after 9:00 AM PST on a business day will be processed and shipped the next business day.

Note: There is no UPS or FedEx pick-up or delivery on weekends and on holidays.

Shipping to Canada

DDRGaming.com fulfills online Canadian orders thru UPS Standard and UPS Worldwide Express. We do not ship orders to Canada by USPS. To calculate the required s&h fee, simply add the item to the shopping cart, go thru our checkout page, and choose UPS Standard or UPS Worldwide Express. The shipping charges will appear on the next page. Should you have any questions about Canadian orders, please write to us at support@ddrgaming.com or call us at (626) 571-5103.

The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

The tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for you.

Province of Delivery	GST	PST	HST
Alberta	5%	-	-
British Columbia	5%	7%	-
Manitoba	5%	7%	-
New Brunswick	-	-	13%
Newfoundland & Labrador	-	-	13%
Northwest Territories	5%	-	-
Nova Scotia	-	-	13%
Nunavut	5%	-	-
Ontario	5%	8%	-
Prince Edward Island	5%	10%	-
Quebec	5%	7%	-
Saskatchewan	5%	5%	-

General Warranty

DDRgaming.com offers 30-day warranty for all dance pad, guitar controller products sold through our web site and over the phone. All warranties are provided by and serviced by the manufacturer of the corresponding product. Limited warranty may be provided by the manufacturer of the corresponding product. Please check product description before placing order.  Neither the manufacturer nor DDRgaming.com will be responsible for freight of items requiring warranty service.

Return Policy

• 30-day refund/exchange policy (from the Ship Date) for all return products and defective products. There will be a 20% restocking fee for all returns regardless of condition.
• No refunds or exchanges on gaming systems such as Playstation 2, Xbox 360, Nintendo Wii, etc.
• No refunds or exchanges on speciality items such as Nintendo Wii Fit.
• For all Exchanges, a shipping & handling fee will be retained to cover shipping charge. The shipping & handling fee will be determined by UPS rate.
• For all Damaged items, we will claim with FEDEX, UPS, or USPS. Please be sure to keep the original packaging boxes so that FEDEX, UPS, or USPS can come and inspect them. If you lose your original packaging boxes, we will not be able to process your damage claim.
• All damage claims must be notified within 14 days from delivery date. DDRgaming.com will not be held responsible for any damage claims if customers fail to notify DDRgaming.com within the 14 days window. Our customer service phone number is 626-571-5103.
• We will test all returned DEFECTIVE products; if they are not defective, we will charge you the shipping cost to ship the items back to you.
• All merchandise returned must be shipped Freight Prepaid. Products must be received within 10 business days from the RMA number issue date. Products should be in their ORIGINAL CONDITION and enclosed in their original boxes. All original manuals and accessories should be included. If the products are not in their original condition or incomplete; they may be rejected or subject to a 30% or more restocking fee.
• No return for opened CDs or Games.
• Any physical damage caused by mishandling or abused shall void the warranty. No RMA number will be issued without the correct Order Number.
• RMA number should be clearly marked on outside of the boxes. Failing to do so will result in delaying RMA process.
• All parts with permanent marks on them will not be qualified for exchange or credit.
• All warranties are based on the date that the customer received the products. The seller must be notified of any Defective On Arrival (DOA) products within 7 days of the ship date.
• There will be a 20% restocking fee on all of the refused shipments or returned merchandise.
• Shipping/Handling charges are non-refundable.
• Items with UPC labels may not be returned or exchanged if the UPC label was missing. We provide warranty to the original purchaser only.
• All RMA shipment returning to the customer will be shipped by normal ground services. Other shipping methods can be arranged with additional charges.
• There will be no CROSS SHIPPING.

To receive Credit, Repair, Or Exchanges:

If you are qualified for credit, repair, or exchanges. You will need a Return Material Authorization (RMA) Number for all merchandise returned for credit, repair, or exchange. Please send us an email at rma@ddrgaming.com or call us at (626) 571-5103 to obtain a RMA number for credit, repair, or exchanges.

Please include the following information when you send the merchandise:

Your Name, Phone Number, Product Number, Product Description, Order Number, and your reason for sending the merchandise.